Last updated: 26 September 2025

Cabizen Ltd ("we", "our", "us") provides structural engineering drafting services. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or contact us.

1. Who we are

We are Cabizen Ltd, based in the UK. For data protection purposes, we are the "data controller" of your personal data.
If you have questions, you can contact us at:

  • Email: GDPR@cabizen.co.uk

  • Address: Suite 607, Britannia House, 1-11 Glenthorne Road, W6 0LH

2. What personal data we collect

When you use our website or enquire about our services, we may collect:

  • Your name

  • Email address

  • Phone number

  • Project details you choose to provide

We do not collect sensitive personal data unless you provide it voluntarily.

3. How we use your personal data

We use your personal data to:

  • Respond to your enquiries

  • Provide quotations for our services

  • Communicate with you about your project

  • Comply with legal obligations

We will not use your personal data for unrelated purposes without your consent.

4. Legal basis for processing

Under UK data protection law, we rely on the following legal bases:

  • Contract: To take steps at your request before entering into a contract or to perform a contract with you.

  • Legal obligation: To comply with UK law.

  • Legitimate interests: To respond to general enquiries and grow our business, where this does not override your rights.

5. How we share your data

We will not sell or rent your personal data.
We may share it with:

  • Service providers who support our business (e.g., email hosting, IT support)

  • Regulators or authorities if legally required

6. How long we keep your data

We keep your personal data only as long as necessary for the purposes set out in this policy. Typically, enquiry data is retained for up to 12 months, and client project data is retained for up to 6 years to meet tax and legal obligations.

7. Your rights

Under UK GDPR, you have rights including to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (in certain circumstances)

  • Object to or restrict our processing

  • Request a copy of your data in a portable format

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

8. Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

9. Cookies

Our website may use cookies or similar technologies to improve your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised “last updated” date.